Customer Service

At Upstairs Boutique, we have designed our website to make it as easy as possible for you to place an order. When shopping online with us, simply browse through our store. To make your selection, choose the size and color you want and then add the items to your shopping cart. Follow the on-screen directions to complete your online purchase.

 Standard Shipping Standard delivery will be shipped via UPS or USPS Priority Mail and is delivered within 7 business days. Orders sent to a P.O. Box, APO/FPO addresses, Alaska, Hawaii or U.S. Territories will be shiped via USPS Priority Mail.

Purchase amount… shipping charges within U.S.:

$0 – $99.99… $4.95

$100 and up… FREE!

Shipping for International Orders will added after checkout.

 Two Day Air Delivery and 

Second Day Air is available at an additional charge of $20 per order and must be received by 3:00 PM CST. 



Next Day Air Delivery is available at an additional charge of $30.00 per order and must be received by 3:00 PM CST

. Sales Tax

 we are required by law to collect 7.825% sales tax on all sales including telephone and internet orders shipped within the state of Missouri.

 Returns

 we understand mail-order items may not be exactly what you were expecting. If you need to exchange an item for size, color, or something else, please send the merchandise back to the address below (within 10 days of receiving the item) with a note letting us know what you would like and we will gladly exchange the item for you and send it out as soon as possible. Shipping charges may be charged for exchanges, unless the item is defective or a problem occurred as a result of the company. Refunds will be given when merchandise is returned in new condition within 10 days of receiving the shipment. Merchandise must be in NEW condition to receive a full refund. Shipping charges are not refundable. Please allow up to 14 days for a refund to be processed.

Return address:

Upstairs Boutique

502 S. Main Street

Joplin, MO 64801

(417) 781-6581 or 
(417) 781-8293

Hours:

Monday – Friday 10am to 5:30pm CST

Saturday 10am to 4pm CST

Please contact us at (417) 781-6581, or email us here.